FAQS

Find the answer to your question

What is the support and assistance policy?

If you encounter a problem during your apprenticeship, you can always contact us either by email at contact@mandarinmaster.fr, or by calling our Hotline at 02.18.00.03.47.

Where are the Flascards located?

On the platform, you can find flashcards in several places: in resources; at the time of evaluating your day.

Can I download the MandarinMaster application on my computer or laptop?

MandarinMaster is not an application but an online training platform. To access it, you need an Internet connection.

What is the schedule for MandarinMaster courses?

The courses delivered by MandarinMaster are daily with weekly and monthly reviews (every 5 weeks).

How much time should I invest per day to follow the MandarinMaster course?

MandarinMaster was designed for an optimal working time of 20 to 25 minutes per day from Monday to Friday. Allow an additional 45 minutes on weekends to complete the weekly review and 90 minutes every 5 weeks for the monthly review.

I already have a certain level of Chinese. Can I integrate MandarinMaster training at a more advanced stage?

Yes. If you already have some knowledge of Chinese, you can join the course in lesson 101. To do this, simply complete the Level 1 test that is offered to you when you register. If you already have an HSK1 level or higher, you will soon be able to join the course at an even more advanced stage.

What are the requirements to join MandarinMaster?

There are no prerequisites to integrate the MandarinMaster platform. All you need to do is speak French and want to learn Chinese.

How do MandarinMaster flashcards work?

The flashcards are updated as you progress. They include all the characters and words you've learned from the start. To make it easier for you to remember, it is important that you keep them green regularly. A white flascard has not been revised, a yellow one remains to be reviewed, a green one has been mastered. The flashcards turn white again after x months to encourage you to rework them.

I want to perfect my conversation with a native Chinese person. What can I do?

To develop your speaking skills, we advise you to choose one of the Premium options, which entitles you to 1 or 2 hours of conversation per month with a native tutor of your choice.

How does MandarinMaster track my progress?

Your progress in Chinese is measured daily, in the “evaluation” part of your training. 8 criteria are retained: your mastery of Pinyin, your pronunciation, your command of syntax, your oral and written expression, your oral and written expression, your oral and written comprehension, your oral and written comprehension, your conversational fluency. The latter is evaluated by your tutor if you choose the Premium or Premium Plus options.

Can I use the MandarinMaster Platform on my mobile phone?

Yes. From your mobile phone, enter “mandarinmaster.fr” on your browser. Once on the site, click on the “export” icon at the bottom of your screen. From the menu at the bottom of your screen, select “on the home screen.”

Can I choose my course pace?

Yes and no. MandarinMaster offers courses every day from Monday to Friday. If it is Monday and you have completed your course for the day, you will have to wait until the following day to take the course on Tuesday. If it's Wednesday and you weren't able to take the Monday and Tuesday classes, you'll need to catch up on Monday and Tuesday before taking your Wednesday class. If you know that you won't be able to take your courses in one or two weeks, you can ask for a break. The courses will be put on hold and will be offered to you upon your return.

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